Privacy Policy

This Privacy Policy explains how Noirmusicshop LLC ("Frqcy", "we", "us") collects, uses, discloses, and safeguards information when you use the Frqcy website, applications, and APIs (the "Service"). We are committed to handling your information responsibly and being transparent about our practices.

By using the Service, you agree to the practices described here. If you do not agree, please do not use the Service.

Information you provide

• Account details such as your email address and display name when you register or sign in.
• Audio files and related metadata that you upload for analysis.
• Communications you send us, such as support requests.

Information collected automatically

• Usage data, including analyses performed, features used, and timestamps.
• Device and technical data, such as browser type, IP address, and general location inferred from IP.
• Cookies and similar technologies used to keep you signed in and to operate the Service.

Information from third parties

• Authentication providers, if you sign in with a third-party identity provider.
• Our payment processor, which provides limited billing and subscription status information. We do not store full payment card numbers.

We use information for the following purposes:

• To provide, operate, and maintain the Service and generate analysis results and certificates you request.
• To authenticate you, manage your account, and process subscriptions and payments.
• To secure the Service, prevent fraud and abuse, and enforce our Terms.
• To provide customer support and respond to your requests.
• To monitor, analyze, and improve performance, reliability, and features.
• To comply with legal obligations and protect our legal rights.

We do not sell your personal information, and we do not use your uploaded audio to train models for other customers except where you have given explicit consent.

Where data protection laws such as the GDPR apply, we process personal data on the following legal bases: performance of our contract with you (to provide the Service), our legitimate interests (to secure and improve the Service), your consent (where requested), and compliance with legal obligations.

We share information only as described below:

• Service providers (subprocessors) that host our infrastructure, provide database and authentication services, and process payments, under contractual confidentiality and security obligations.
• Legal and safety disclosures when required by law, legal process, or to protect the rights, safety, and property of users, the public, or us.
• Business transfers, such as a merger, acquisition, or sale of assets, in which case we will require the recipient to honor this Policy.

Our current infrastructure is provided through Lovable Cloud, which uses Supabase for database, authentication, and storage, and a third-party payment processor for billing. We do not make your audio uploads or personal data publicly accessible.

We retain personal data and User Content for as long as your account is active or as needed to provide the Service. You can delete individual reports and your uploaded content from within the Service. When you delete content or close your account, we delete or de-identify the associated data within a commercially reasonable period, except where retention is required by law, for security, fraud prevention, or to resolve disputes, and except for limited residual copies in routine backups.

We implement technical and organizational measures designed to protect your information, including encryption in transit, access controls, and database-level row-level security so that users can access only their own data. No method of transmission or storage is completely secure. Learn more on our Security page.

Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal data, to object to certain processing, and to withdraw consent. You may exercise many of these rights directly in the Service or by contacting us.

California residents

If you are a California resident, you may have rights under the California Consumer Privacy Act (as amended), including the right to know, delete, and correct personal information and to opt out of its sale or sharing. We do not sell personal information. We will not discriminate against you for exercising these rights.

To make a request, email info@noirmusic.shop. We may need to verify your identity before responding.

We use cookies and similar technologies that are necessary to operate the Service, such as maintaining your authenticated session. We may also use limited analytics to understand and improve usage. You can control cookies through your browser settings, but disabling some cookies may affect functionality such as staying signed in.

The Service is not directed to children under 18, and we do not knowingly collect personal data from children. If you believe a child has provided us personal data, please contact us and we will take appropriate steps to delete it.

We are based in the United States, and your information may be processed in the United States and other countries where our service providers operate. Where required, we rely on appropriate safeguards for international data transfers.

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date and, where appropriate, provide additional notice within the Service.

For privacy questions or to exercise your rights, contact Noirmusicshop LLC at info@noirmusic.shop. Our mailing address is available on request.